Help centre

Privacy in short

Your designs stay in your browser unless you choose to save or share them. The full policy has every detail.

Are my design files uploaded?

Files you open are read and rendered by your own browser. They are not uploaded unless you save to Projects, create a share or approval link, or attach your design to a problem report. The browser keeps recovery copies of the last three designs you worked on, on this device only; clearing the site's data removes them.

What we keep

  • Your account: email, name and optional company.
  • Projects you save: the last 20 versions of each.
  • Share links: 7 days, or until you remove a permanent one.
  • Approval requests, with your client's comments and approval.
  • Messages you send us: two years.
  • Technical logs without IP addresses or accounts: 14 days.

Does Jart use third-party tracking?

Jart has no advertising and no third-party analytics. We count a few product steps per account, such as a first export, on our own server only. Payments are handled by Paddle and sign-in by Auth0.

Your data, your choice

In your account you can download everything we hold about you, or delete the account with its projects, links and approvals. The privacy policy lists every item, why we keep it and for how long.

Still stuck?

Write to us from the studio with Help → Report a problem, or through the contact page. We reply from hello@thejart.com within two working days.

Contact us